Strata Support Consultant

Who is PICA Group?
  
PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property development, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

Who we’re looking for
  
We are on the lookout for a detail-oriented Strata Support Consultant located at our Southport office. This role is integral to our core business of delivering professional strata management services to our clients. We work as one team to deliver value to our customers and we love converting challenges into opportunities. We pride ourselves on having fun while working hard to be the best in the industry and some of this team’s magic can be found in their warm and friendly approach.

  
What you’ll be doing:

• Document Management: Utilise document management systems to find and retrieve all necessary documents efficiently; Ensure timely and accurate uploading of information into systems.
• Communicate with Key Stakeholders: Effectively communicate with internal team members and external stakeholders as needed.
• Report Information Gaps: Identify and report any missing information to relevant stakeholders promptly.
• Quality Control and Collaboration: Verify the accuracy of uploaded information and collaborate with team members to gather necessary data. Engage in ongoing training to stay updated on industry best practices and legislative changes.

About you:

• Ideally, you have at least two years of experience in a data administration-related role.
• You have a passion for providing excellent customer service.
• Cert III level education is preferred but not required.
• You’re known for your exceptional data entry and document administration skills.
• You’re a natural communicator and always ensure that stakeholders are informed.
• You tend to identify problems quickly, understand the customer service workflow, and focus on solutions.
• You make effective use of multiple technology systems and software. (Contact centre software, CRM, Outlook, Excel, Word, etc.)

  
What we can offer you!

If you haven’t heard of PICA Group, check us out: http://picagroup.com.au/, I think you’ll be impressed.  We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania.  We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives – it’s a great time to join and be part of our growth.
  
Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6 star rating is nothing to sneeze at.

How to apply
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.
  
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.
  
For up-to-date information about PICA Group, visit us:
  
https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/
https://picagroup.com.au/
  
You must have the right to live and work in this location to be considered for this opportunity.
  
It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.