Guest Service Agent

We are looking for a proactive and confident Guest Service Agent at Mantra on Queen who thrives in a solo working environment. As the first point of contact for our guests, you will need to be responsible, adaptable, and ready to take ownership of your shift.

This is a hands-on role that goes beyond reception—our GSAs manage reservations, facilitate the reservations inbox, and assist with conferencing, including set-up, pack-down, and even washing dishes. 

If you are someone who enjoys variety, takes initiative, and isn’t afraid to roll up their sleeves, we would love to hear from you!

Casual loading on all hourly rates! Base rate of $25.80. With Loadings: Monday - Friday $32.25ph, Saturday $38.70ph, Sunday $45.15ph and Public Holidays $64.50ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confident in communicating with guests and colleagues, fostering seamless collaboration in a solo or team environment
• Take ownership of guest requests and challenges, transforming dilemmas into memorable experiences
• Promote hotel amenities and services through a deep understanding of products and offerings
• Be the local legend, sharing insights on neighbourhood hotspots and must-visit gems
• Manage reservations, including facilitating the reservations inbox with accuracy and efficiency
• Assist with conference set-up, pack-down, and support tasks, including dishwashing, to ensure seamless event delivery

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Ability to work independently with confidence and responsibility
• Proven multitasking skills and the ability to thrive under pressure, supported by strong organisational and time management abilities
• Excellent written and verbal communication skills
• Flexible availability to work various shifts, including nights, overnights, weekends, and public holidays as required

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.