Guest Experience Agent

Purpose

We are seeking a highly organised and proactive Guest Service Agent to join our dynamic team at The Johnson Hotel. This role will primarily focus on APSO, our serviced office operations. Ensuring smooth communication between APSO, hotel departments, and office clients. You will be responsible for a variety of daily tasks including coordinating maintenance schedules, handling office vacating and incoming clients, managing inspections, bookings, inspections and supporting the front office team in conference and events and administrative duties will also be part of the role

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in guest services preferred.
• Strong communication skills with an ability to liaise effectively between departments and clients.
• Highly organised, with excellent time-management skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Friendly, approachable, and professional demeanor.
• Strong attention to detail and problem-solving abilities.
• Must be able to work Monday – Friday business hours normally 8:30am until 4:30pm

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.