Building Services Supervisor

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose

The Concierge and Building Services Supervisor supports the Building Manager in overseeing daily operations, ensuring the property is maintained to the highest standards while providing a safe, efficient, and well-presented environment for all occupants and visitors.

Please note internally this position is referred to as Building Services Supervisor.

Primary Responsibilities

• Lead the concierge team in delivering exceptional customer service, ensuring a welcoming and professional environment for all residents, guests, and visitors
• Resolve resident and guest concerns promptly and professionally, ensuring high levels of satisfaction and consistent service standards
• Build strong, respectful relationships with residents and owners, promoting a sense of community and trust within the building
• Manage mail and parcel handling processes, ensuring timely receipt, sorting, and delivery while upholding privacy and security protocols
• Administer key control systems, including the distribution and logging of keys for residents, contractors, and agents, maintaining strict confidentiality and security
• Oversee car park operations, maintaining daily visitor logs and managing access controls to ensure efficient and secure usage
• Facilitate clear and accurate shift handovers to maintain operational continuity and ensure all team members are informed of any relevant updates or follow-ups
• Conduct regular inspections of gardens, grounds, and common areas, reporting and following up on any maintenance or safety issues to uphold building presentation standards
• Support the Building Manager with administrative tasks including property audits, updating registers, preparing operational reports, and coordinating contractor access
• Monitor team adherence to safety, security, and emergency procedures, ensuring all staff are appropriately trained and compliance documentation is consistently maintained

Skills and Experience

• Strong verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels
• Proficiency in Microsoft Office software and familiarity with its applications for daily operations
• Previous experience in a strata-based environment is desirable, with a solid understanding of related processes
• Ability to navigate complex stakeholder relationships and environments, demonstrating diplomacy and effective problem-solving
• Proven experience in coaching, mentoring, and inspiring teams to drive performance and development
• Strong time management skills, with the ability to multitask and handle competing priorities efficiently

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.