Business Performance Manager

Purpose

The Business Performance Manager is responsible for driving commercial performance of the Sebel Twin Towns Coolangatta, through collaboration across the Twin Towns precinct including the Twin Towns Club. The role will act as the first point of contact for all relevant sales and marketing activities between Twin Towns Clubs & Resorts and Accor. This role works in collaboration with Accor Commercial Team and Twin Towns Club & Resorts to be a driving force in leveraging Accor’s commercial platforms, systems, and capabilities, whilst ensuring compliance with KPIs and strategic pillars.

Role is based on site within the Hotel, reporting to the General Manager of Sebel Twin Towns Coolangatta.

Primary Responsibilities

• Achieve revenue targets by managing sales activities, negotiating contracts, and maintaining strong customer relationships.

• Optimize the Hotels and the Club’s occupancy and pricing based on demand forecasting, market trends, and competitor analysis. 
• Conduct thorough market research to identify trends, competitor activity, and potential opportunities to adapt strategies.
• Prepare and manage the commercial budget, setting sales targets and forecasting revenue performance in conjunction with Revenue Management team. 
• Work closely with other departments; operations, front office, and M&E team to ensure seamless guest experience and maximize cross-selling opportunities. 

Skills and Experience

• Proven experience in hotel sales and marketing with a record of accomplishment of achieving revenue goals 
• Strong understanding of revenue management principles and techniques 
• Analytical skills to interpret market data and make informed decisions 
• Excellent communication and interpersonal skills to build strong relationships with clients and stakeholders and ability to manage multiple stakeholders effectively
• Knowledge of digital marketing strategies and online distribution channels 
• Strong financial acumen and ability to manage budgets effectively 

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

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