Case Worker - Community Programs

• Casual positions
• Townsville location                                                             

About Us 

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

About the role

Provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. Work with other agencies and organisations in a collaborative approach to source appropriate support for clients.
The Afterhours Outreach Program operates within shifts 6AM to 2PM and 3PM – 11PM with outreach. A team of two working in an assertive outreach model by driving and doing foot patrols in various locations based on referrals and data provided by other stakeholders in the homelessness space; including the Red Cross Homelessness Hub, Community Patrol and the Council. The locations patrolled range from parks, the city and beaches including the strand when required. The team will offer information and referrals and assess those in particularly vulnerable situations with the possibility of putting them into emergency accommodation if eligible. You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice.

What you will bring 

• Proven ability to provide high quality, specialist casework support and case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Application of knowledge, skills and experience in a variety of client practice approaches and frameworks
• Demonstrated understanding of the complex needs of children and young people is desirable
• Current Working with Children’s Check and provisional or open Australian Drivers Licence is mandatory

Why work with us?  

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. 

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. 

Benefits that act for you, while you act for humanity 

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. 

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. 

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options 

Career development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4.

For additional enquiries, please contact Emily Stackhouse on 0410 626 729 for a confidential discussion. 

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: Thursday 22^nd May 2025

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier 

Job Ref #: 12204