Senior Medical Receptionist | Deer Park | FT

Job Title

Second in Charge

Reports To

Practice Manager

Direct Reports

None

Role Purpose

To support the Practice Manager (PM) in running the Medical Centre and providing services to Health Care Professionals (HCPs) and patients.

Key Responsibilities

HCP Services

• Compile medical reports; Type letters; patient recalls; ad hoc requests
• Measure of Success: HCPs paid on time; No HCP Complaints; Adheres to admin SOP

Patient Services

• Greet patients; Resolve patient disputes; Register immunisations.
• Measure of Success: Front desk disputes resolved; significant issues escalated

Updating Systems

• Banking; Sorting mail; Responding to faxes; Workers Compensation; Batching and adjusting; Transferring patient files; Scanning and assigning to patient files; Answering phones; Patient billing; Managing centre in absence of Practice Manager
• Measure of Success: Banking, Patient files & Immunisation register correct and up to date

Workplace, Health & Safety

• Act as a role model for WHS in your practice
• Assist PM/BM implement WHS policies and procedures into day to day operations
• Ensure all personnel on site, including visitors and contractors adhered to our WHS policies and procedures
• Assist PM/BM in ensuring workplace inspections and audits are completed
• Ensure Hazards are reported using the appropriate Hazard report tool and follow up on c actions to correct any hazards identified
• Identify any emerging risks and participate in risk register reviews / risk assessments
• Report all incidents or injuries as soon as possible but no longer than 24hrs to management using the appropriate incident reporting procedure or via phone / email if a serious incident has occurred
• Support incident investigations
• Assist in ensuring our injury management policy is followed and assist with workers compensation claims and return to work plans
• Support workers and their right to stop work if they feel the task cannot be completed safety

Competencies: The How

Value Addition

• Structured problem solving
• Supports with facts and thorough analysis
• Effective project management and delivery
• Displays business judgement and is solution oriented

Teamwork

• Teaming ForHealth and is a team player
• Strong communication skills – verbal and written
• We are in it together: Collaborates across functions, locations and stakeholders

Leadership

• Takes ownership and it’s personal
• Effectively coaches both up and down
• Embodies the “10 things that make us tick”

Minimum Requirements

Qualifications

• High School

Experience

• Customer Service; Administration; Reception

Critical Skills

• Computer skills; telephone systems; Verbal communication skills