Urgent Care Operations Coordinator

About ForHealth

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Role 

We are looking for a Full Time Operations Coordinator to join our state Victorian team. The Urgent Care Clinic (UCC) Operations Coordinator will play a pivotal role in supporting the efficient and effective operation of the Urgent Care Clinics and Urgent Care Services in Victoria and nationally. This position involves ownership and coordination of rostering and invoicing for Urgent Care Clinic General Practitioners (GP Locums), and onboarding of locums across all Urgent care locations within the state.  Identifying, participating in and leading key projects to improve the service both locally and nationally is a critical responsibility and provides an exciting opportunity to be a part of a growing service across the country. 

The Tasks  

• Coordinate rostering and recruitment requirements with input from Regional Managers, Practice Managers, and the Urgent Care team
• Collaborate with relevant stakeholders to establish rostering parameters and preferences
• Design a user-friendly roster template tailored to the specific needs of the UCC and enabling statewide visibility of roster gaps and recruitment needs in the short and long term
• Support implementation of a rostering system across UCCs and UCSs
• Regularly review rostered shifts to ensure adequate coverage and compliance with staffing requirements
• Proactively identify and address any gaps or conflicts in the roster, follow the appropriate escalation pathways for urgent to fill shift cover
• Communicate with GPs to accommodate requests for shift changes or time off
• Utilize feedback mechanisms to gather input on the effectiveness of the roster system
• Implement adjustments to the roster based on observed patterns and feedback

The Successful Candidate  

• Ability to develop and maintain efficient roster systems
• Effective communication, collaboration and influencing skills
• Ability to adapt to changing circumstances and problem solve in a fast-paced environment
• Ability to anticipate and effectively address staffing challenges and operational issues
• Proven experience in roster coordination or a related field, preferably within a healthcare setting
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Knowledge of relevant labour laws and regulations
• Ability to adapt quickly to changes and manage priorities effectively
• 5 or more years Practice Management or roster management in a health-related field (desirable)

The Benefits  

• 20% off Dental treatments
• Fitness Passport – discounted gym benefits to you and your family
• 24/7 access to our EAP
• Ongoing training and support

The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its people through training and development and internal promotion. 

If you want to be a part of this first-class team, join the mission to help build a healthier Australia by Applying Now!

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).