Senior Medical Receptionist | Deer Park | FT
Deer Park VIC 3023, Australia
Req #4747
Friday, 20 June 2025
Job Description
Job Title
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Second in Charge
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Reports To
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Practice Manager
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Direct Reports
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None
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Role Purpose
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To support the Practice Manager (PM) in running the Medical Centre and providing services to Health Care Professionals (HCPs) and patients.
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Key Responsibilities
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HCP Services
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- Compile medical reports; Type letters; patient recalls; ad hoc requests
- Measure of Success: HCPs paid on time; No HCP Complaints; Adheres to admin SOP
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Patient Services
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- Greet patients; Resolve patient disputes; Register immunisations.
- Measure of Success: Front desk disputes resolved; significant issues escalated
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Updating Systems
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- Banking; Sorting mail; Responding to faxes; Workers Compensation; Batching and adjusting; Transferring patient files; Scanning and assigning to patient files; Answering phones; Patient billing; Managing centre in absence of Practice Manager
- Measure of Success: Banking, Patient files & Immunisation register correct and up to date
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Workplace, Health & Safety
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- Act as a role model for WHS in your practice
- Assist PM/BM implement WHS policies and procedures into day to day operations
- Ensure all personnel on site, including visitors and contractors adhered to our WHS policies and procedures
- Assist PM/BM in ensuring workplace inspections and audits are completed
- Ensure Hazards are reported using the appropriate Hazard report tool and follow up on c actions to correct any hazards identified
- Identify any emerging risks and participate in risk register reviews / risk assessments
- Report all incidents or injuries as soon as possible but no longer than 24hrs to management using the appropriate incident reporting procedure or via phone / email if a serious incident has occurred
- Support incident investigations
- Assist in ensuring our injury management policy is followed and assist with workers compensation claims and return to work plans
- Support workers and their right to stop work if they feel the task cannot be completed safety
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Competencies: The How
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Value Addition
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- Structured problem solving
- Supports with facts and thorough analysis
- Effective project management and delivery
- Displays business judgement and is solution oriented
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Teamwork
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- Teaming ForHealth and is a team player
- Strong communication skills – verbal and written
- We are in it together: Collaborates across functions, locations and stakeholders
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Leadership
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- Takes ownership and it’s personal
- Effectively coaches both up and down
- Embodies the “10 things that make us tick”
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Minimum Requirements
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Qualifications
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Experience
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- Customer Service; Administration; Reception
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Critical Skills
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- Computer skills; telephone systems; Verbal communication skills
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Job family
Admin
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Pay type
Salary