Guest Experience Officer
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Community
Conveniently located close to shopping, dining and entertainment precincts as well as education, medical and employment hubs, Ingenia Rental Taigum provides the ideal affordable rental accommodation option for singles, couples and families.
About the Role
Provide an exceptional Resident experience by delivering genuine customer service to our residents. You will also be responsible for being the first point of contact for our residents and ensuring the efficient operation of reception. This position is casual, with the potential for additional hours to be picked up during peak periods.
Key Accountabilities
- Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
- Conducting showings for vacant homes.
- Liaising with prospective tenants and advising of availability.
- Process tenancy applications.
- Organising exit cleans and other repairs as needed.
- Ensure seamless and efficient move ins and move outs, following correct procedures.
- Lock up facilities including but not limited to office, vacated rooms, common areas and gates.
- Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
- Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
- Register any issues in terms of housekeeping, maintenance, office, common areas etc.
- Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.
- Attend to general receptionist duties including answering calls and emails, filing and any other duties as assigned by management.
About You
- Strong computer literacy skills
- Excellent customer service and sales skills
- Confident in decision making and able to work with minimal supervision.
- Excellent interpersonal and communication skills
- Proactive team player
- Well organised and time conscious
- Confident and proficient at dealing with people.
- Keen eye for detail
Benefits
- Security of working for an ASX listed organisation
- Discounted holiday rates at Ingenia Holiday parks
- Employee rewards and recognition program
If you wish to join a successful team in a growing company, please click on the Apply for this job button and submit your resume.
Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.
No agencies please.
Other details
- Pay type Hourly
- Taigum QLD 4018, Australia