Accounts Receivable - Officer

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the role

We are looking for an Accounts Receivable Officer to join our fantastic office in Hamilton. This role will be offered on a full-time permanent basis, with hybrid work arrangements available. You can enjoy working within a growing team that values longevity & genuinely cares for its people.

 The Accounts Receivable Officer is responsible for resident billing, reimbursement, maintenance and communicating with residents, families and their appointed representatives whilst providing quality customer service.

Key Accountabilities 

• Process billing of residents weekly in JDE
• Process Direct Debits weekly/monthly for resident site fees
• Generate & process monthly & quarterly utility charges for relevant parks
• Receipting of payments and completing bank reconciliations across multiple accounts and systems
• Send monthly account statements
• Liaise with our Property team to ensure all new & vacating residents are correctly charged and billed within a timely manner
• External liaison with auditors, third party paying bodies (e.g. Centrelink), residents and family members
• Support management through analysis and special projects as assigned
• Provide relevant training to Holiday Parks regarding end of day processes, if required.  Some travel may be required
• Debt collection & issuing of Reminder notices for arrears

About You

• Knowledge of JDE financial systems preferred
• Accounts Receivable experience with strong background in billing processing highly regarded
• Sound understanding of accounting concepts and principles in high-volume sector
• Focused on finding solutions  
• Works well in a team environment, participates and engages in team meetings & events
• Positive mindset & approach with a strong customer service focus
• High attention to detail
• Ability to work autonomously with minimal supervision
• Excellent communication skills as you will be required to liaise with staff at Holiday parks and Lifestyle Villages on a regular basis