Guest Experience Officer

WHERE YOU BELONG, AND YOUR CAREER GROWS

At Ingenia Communities, we’re building more than just places to live — we’re creating communities where people belong. As a leading owner, operator, and developer of lifestyle, rental, and holiday communities across Australia, we take pride in the positive impact we make in the lives of our residents, guests, and team. With a growing national footprint and continued investment in innovation and capability, Ingenia offers exciting opportunities to build a meaningful and rewarding career.

MAKE IT FEEL LIKE HOME

Frontline opportunities at Ingenia Holiday Parks

About the Location

Experience a touch of luxe as you enjoy relaxation and rejuvenation at BIG4 Ingenia Holidays Queenscliff Beacon on the Bellarine Peninsula. Located less than 90 minutes from Melbourne CBD, you can choose from a range of accommodation options including luxury villas for a variety of group sizes, modern apartments, self-contained cabins and even caravan and camping sites, some even being pet friendly, so you can bring your pooch along.

Your Opportunity

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods.

What You’ll Do

• Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
• Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
• Direct guest check in and check out and attend to general receptionist duties following correct procedures
• Ensure high level of customer service is maintained at all times
• Contact housekeeping or maintenance staff when residents/guests report problems

What You’ll Bring

• Exceptional customer service skills
• Previous experience in a similar role / industry
• Computer literate using Microsoft Suite and booking software
• Passionate about the tourism industry with a strong sales ability
• Team player, strong attention to detail and well organised worker

Why You’ll Love It Here

• Staff rewards and recognition for your great work
• Discounted stays at Ingenia Holiday Parks for you, your family, and friends
• Refer a Friend Bonus – earn up to $1,500 for successful referrals
• Opportunities to grow with a fast-growing company

ABOUT INGENIA
Ingenia is an ASX-listed property group that creates vibrant communities across Australia, including lifestyle, rental, and holiday communities. We’re a team of purpose-driven professionals committed to enriching the lives of our residents and guests — and we’re proud to be shaping the future of community living.