Customer Service Officer

We are currently seeking a Customer Service Officer to join our team on a 6-month FIXED-TERM full-time basis. Based in the Sydney CBD.

This is an exciting opportunity to be part of a collaborative team, where your attention to detail and commitment to continuous improvement will be valued and supported.

At Opal HealthCare, we know that companies don’t succeed, people do. 

This is aged care but not as you know it!

Opal HealthCare is one of Australia’s largest residential aged care providers, with 139 Care Communities across five states and a national team of over 21,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

What can we offer you?

• Attractive salary package. 
• Fantastic career development opportunities.
• Hybrid working options, both in the Office and from Home. 
• Access to the Opal Academy. https://academy.opalhealthcare.com.au
• Great office location in central CBD. 

About the role:

We are seeking a detail-oriented and proactive individual to join our team in a role focused on Resident Management transactional processing. This position is key to ensuring compliance with relevant legislative and business requirements, while delivering high-quality, accurate, and timely service.

About you:

You are a customer-focused professional with a strong attention to detail and a passion for delivering high-quality service. To succeed in this role, you will bring:

• Minimum 1 year of experience in a customer service role, ideally in a high-volume environment
• Excellent customer service, communication, and interpersonal skills, with a friendly and proactive approach
• Demonstrated ability to manage large volumes of transactions and complex queries in a timely and accurate manner
• Experience in customer-oriented shared service environments managing high volumes and high complexity of transactions is highly desirable
• Experience working in a highly regulated environment is advantageous
• Strong negotiation skills and the ability to work collaboratively with residents, team members, and internal stakeholders
• Proven experience in using accounting and accounts receivable systems, with strong Excel and analytical skills
• A high level of attention to detail and the ability to manage sensitive and confidential information appropriately
• Demonstrated ability to adapt to ongoing growth and change
• Experience supporting or contributing to process improvement and operational efficiency initiatives
• A team-oriented mindset and a vibrant, can-do attitude

All applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.