Customer Support Manager - Epping Grand Care Community

Exciting opportunity to work in a brand-new facility, this landmark development is built with the future of Aged Care in mind, offering the highest standard of care and comfort for our residents. 

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with 138 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

Epping Grand Care Community is due to open November 2025! Situated in Sydney’s Northwest in a lively high-rise precinct within a thriving neighbourhood and public transport just a step away. The latest addition to the Opal family will feature beautiful modern facilities, state of the art technology and equipment and an in-house café and a hair salon!

Please note that the successful applicant will be required to commence in early October prior to opening.

 Role requirements and responsibilities:

• Based @ Epping Grand Care Community
• Full Time, Monday - Friday
• Experience in Sales/Administration roles desired
• Experience in Hotel / Duty or Property Management is welcome
• Management of customer enquiries, conduction of site tours
• Management of sales pipeline to improve conversion rates
• Implementing sales programs to improve uptake of additional services
• Monitoring service standards and customer feedback
• Reception and other administration duties where required

At Opal HealthCare we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

• Work/life balance with flexible work hours
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
• Paid parental leave: 5 weeks for primary carer & 4 weeks for non-primary carer + receive additional 5 weeks of leave upon returning to work after 3 months
• Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
• Internal & external training programs
• National secondment opportunities to diversify your experience   
• Sector leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.