Social Activities Coordinator - Mulgrave Rise

 POSITION DESCRIPTION | SOCIAL ACTIVITIES COORDINATOR

POSITION PURPOSE:

This position exists to provide and deliver social events and activities in the Care Community that bring joy to residents and enhance residents’ mental, social and physical wellbeing.

The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal’s values.

This position reports the Wellbeing Manager in the Care Community.

KEY RESPONSIBILITIES:

1. People & Leadership

• Deliver social events and activities in the Care Community that appeal to the residents and benefit residents’ mental health and quality of life
• Work with the Wellbeing Manager to curate a tailored calendar of social events and experiences
• Work with the Wellbeing Manager to plan, organise and execute bus outings for our residents
• Follow Opal Values/policies, procedures and practices to ensure the team demonstrate professional behaviours accordingly
• Work with the care team to assist them with the delivery of social activities
• Ensure social and group activities offer a balance of physical, cognitive, spiritual and social engagements and they occur across a variety of times and days
• Participate in annual performance/development reviews and follow feedback given by the Wellbeing Manager or delegated Appraiser in those appraisals
• Support the orientation and training of volunteers
• Liaise and develop relationships with volunteers to attend and/or host social events
• Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
• Participate in the review of weekly/monthly social events and activities
• Support the Wellbeing Manager and General Manager with Community Engagement, Social Impact and Sustainability initiatives and projects
• Contribute to the monthly Care Community Newsletter content
• Participate honestly/positively in client and team member surveys
• Participate in team member education sessions/mandatory training and share knowledge

2. Quality

• Ensure social events and activities consider the social, religious and cultural needs of residents
• Record resident participation fully and correctly
• Ensure that resources associated with all social events are ordered, on hand and enhance the overall social event experiences for residents and visitors
• Identify opportunities for improvement in event planning and delivery
• Ensure all social events are evaluated measuring resident satisfaction to determine future of similar events and/or activity
• Ensure that WHS hazards/safe work practices are followed
• Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs
• Ensure that residents sensitive and confidential data/information is used correctly
• Maintain Service Level Agreements (SLAs)
• Support Opal’s continuous improvement program, using Continuous Quality Improvement tools

3. Communication

• Act as an Opal ambassador and speak positively about Opal with team members and community
• Develop and maintain positive relationships with residents, families and team members
• Communicate with residents/families/volunteers to get feedback about wellbeing programs and action accordingly with Wellbeing Manager, General Manager and Care team
• Ensure effective flow of wellbeing information to all Opal Care Community team members about social events and activities

4. Financial

• Ensure all expenditure on social events and activities is within agreed budget
• Seek approval from Wellbeing Manager/General Manager prior to incurring expenses

KEY PERFORMANCE INDICATORS:

• Demonstrate understanding of Opal values through work performance/positive behaviours
• Demonstrate enhanced quality of life for residents through positive resident/family feedback
• Demonstrate ongoing professional development through improved skills/performance outputs
• Demonstrated SLA compliance through positive feedback
• Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
• Nil WHS incidents or workplace injuries to self
• Client and team member feedback survey provide positive results
• Demonstrate responsible communication
• Minimal sick leave

KEY COMPETENCIES:

• Excellent interpersonal/communication skills
• Excellent prioritisation and time management skills
• Excellent event planning and delivery skills
• Excellent customer service and resident relationship management skills
• Ability to interpret data and information
• Good computer literacy
• Knowledge of the aged care industry and regulations (desirable)
• Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control)

EXPERIENCE/QUALIFICATIONS:

• Year 12 certificate of education (desirable)
• Tertiary qualification in event management (desirable)
• Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification (desirable)
• Previous experience in delivery of events and activities
• Previous aged care experience (desirable)
• Previous event coordinator and or team engagement experience
• Current police check (within last 3 months)