Local Area Coordinator

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About You

Local Area Coordinators (LACs) are committed to improving the lives of all people with disability aged nine and above (including their families and carers where appropriate) in empowering people to facilitate choice and control over their lives.  

LACs support people in building and pursuing their goals, and in being supported both within and outside of the NDIS by working with communities and mainstream services to build awareness and capacity in becoming more inclusive of people with disability. LACs will support in information provision, undertake assessment and information, goal setting, monitoring and check-ins, plan development support, facilitate connection to supports and to develop and implement participant plans. LACs will also work with people of disability to make changes to their plans through the plan review process. 

LACs deliver services which are underpinned by the continued search for better ways to include people with disability in society. LACs build relationships and connect people with disability, their families and Carers by finding practical ways of making things happen. 

LACs are required to meet all contractual and internal performance KPIs including quality assurance benchmarks and standards. They deliver, timely and high-quality customer service which drives individual and community satisfaction.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Relevant qualifications in the disability or community sector and/or lived experience or awareness of the impact of existing or acquired disability upon individuals, families, carers and the community
• Demonstrated experience working in the human services sector e.g. disability, child services, allied health, social work, community development, education and/or relevant qualifications in training on social inclusion, community development and engagement or person-centred thinking and planning.
• Extensive experience in supporting individuals to establish person centred support plans in a human services environment.
• Proven interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds.  
• Awareness and recognition of cultural diversity, including First Nations and CALD communities.
• Demonstrated ability to work with limited supervision, manage a variety of tasks and display personal drive and integrity.
• Willingness to travel and work flexible hours and in a range of locations across SSI areas and regions as required. 

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Thursday, 5th June 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.