Technical Support Analyst

Who is PICA Group?

PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property development, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

About the opportunity:
We are seeking a dedicated and proactive Technical Support Analyst to join our Sydney based dynamic IT team on a 6-month contract. The successful candidate will provide technical support and assistance to our internal staff, ensuring the smooth operation of our IT systems and services.

Your duties will include the following:

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve issues related to Microsoft 365 apps, network drives, and other IT systems and applications.
• Assist with the setup, maintenance, and upgrading of IT equipment and software.
• Manage user accounts and permissions.
• Document and track issues and resolutions using our ticketing system.
• Collaborate with the Engineering team to implement new technologies and solutions.
• Provide training and support to users on various IT systems and applications.

About you:

• Deliver outstanding support and offer first-level technical assistance, ensuring top-notch service and prompt resolution of issues
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience with network troubleshooting and basic network configuration.
• Familiarity with Always on VPN (AOVPN), and GSA is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications are advantageous.

What we can offer you!

• A supportive and collaborative work environment.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• The chance to work with a leading company in the property services industry.
• Flexible working, work from home up to 5 days per fortnight.

Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.1 star rating is nothing to sneeze at.

How to apply
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.   

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.   

For up-to-date information about PICA Group, visit us:    https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/ https://picagroup.com.au/   

You must have the right to live and work in this location to be considered for this opportunity.   

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.  We encourage people from underrepresented groups to apply.