Care Manager/Deputy Service Manager

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

About the Role:

Our Deputy Service Managers are core to the Uniting team and live and breathe Inspired Care. As a professional, working within a care team that includes workers from a range of disciplines, this role is central to guiding the delivery of our person-centred approach that enhances the wellbeing of our consumers and help them achieve their goals and build resilience. Deputy Service Managers embody the Uniting person-centred care approach which aims to celebrate our consumers as unique individuals and works to enhance their unique physical, psychological, social and spiritual wellbeing.

This is a Permanant Full-time position based at our Nareen Gardens facility, located in Bateau Bay NSW. 

Your Key Accountabilities:

• Provide consistent and visible leadership in WH&S behaviours and actions within the team and department
• Ensure there is a safe working environment, and that staff are properly trained to be able to work in a safe manner
• Work closely with the Senior Leadership Team to translate business and strategic objectives into targets, tactical plans and action steps which team members can effectively implement
• Ensure team members have the necessary resources and capability to deliver high quality work.
• Regularly assess team member performance, sets objectives and establishes active development plans
• Understand industry trends and commercial implications and demonstrate knowledge of the impact department advice has on the other Directorates in Uniting
• Contribute to the development and evaluation of changes and improvements to the services provided by the department/team and ensure that changes support the viability of Uniting.
• Confidently establish and maintain a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender and age.
• Financial Management, Operational Processes, Consumer Management
• Monitor unplanned leave and shift variations to make sure there is stability for consumers and follow-up on inconsistencies
• Participate in return-to-work programs for your team members, so that appropriate action is taken to facilitate safe, timely and durable return to work outcomes
• Your attention to personal safety and risk management will contribute to a safe workplace
• Model the values of the Uniting Church by respecting and valuing the inherent dignity and uniqueness of each person, celebrating diversity, and passionately pursuing social justice and inclusion

Qualifications, Experience & Skills:

• Current registration with AHPRA
• Ideally experience in a care manager or service manager/deputy service manager role in aged or community care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
• Insight into the changes occurring within aged care sector
• Great communication and customer service skills and the ability to get along easily with others
• A gift for working collaboratively with a team and confident flying solo
• Confident in giving and receiving feedback
• Able to problem solve, negotiate, mediate, and resolve conflict
• Great understanding of Work Health and Safety principles and risk management practices

Even better!!

• Degree /Diploma or higher in the relevant field of study
• Postgraduate qualifications in aged care, health service management or similar
• Certification from Case Management Society (CMSA).

Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.

• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.  
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits: Benefits of working at Uniting 

Pre-employment Checks:

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

Ready to Join Us?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Uniting is proud to be an Equal Employment Opportunity employer. Uniting supports an inclusive approach in the workplace.

We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.