Business Support Officer

About Us
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve, no matter where they are at in their life.

About the opportunity
Uniting is seeking experienced Home/Business Support Officer to work at Uniting Elanora in Shellharbour.

This role is central to the delivery of our person-centred approach, and is the face of Uniting that goes beyond basic assistance with enquires and office tasks, to work collaboratively with management team to support clients and their families to achieve their goals.

Key responsibilities may include:

• Communicate well with clients with varied needs and backgrounds.
• Perform various administration tasks such as capturing enquiries, preparation of rosters, purchasing and client bookings.
• Engage and build community connections, prompting the services of Uniting
• Facilitate quality, timely and effective communication maintaining privacy and confidentiality of each client
• Promote the rights and privacy of our clients, in accordance with relevant policy and legislation

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• Rostering experience

Skills & experience

• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Great communication and customer service skills and the ability to get along easily with others
• A gift for working collaboratively with a team and confident flying solo
• Great understanding of Work Health and Safety principles and risk management practices

Benefits & culture

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

• Ongoing training & development
• Career development opportunities

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

About Uniting Aged Care
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.