Senior Policy Officer – Communities

About Uniting

At Uniting NSW.ACT, our purpose is to inspire people, enliven communities, and confront injustice. For over 100 years, we’ve proudly delivered services that support people at every life stage, from aged care and disability to child and family and community services. Rooted in the values of imagination, respect, compassion, and boldness, we foster a diverse and inclusive environment where everyone is welcomed and valued.

As one of the largest not-for-profit community service providers in NSW and ACT, we partner closely with clients and communities to design services that genuinely meet their needs. We acknowledge the sovereignty and cultural richness of First Nations Peoples and commit to being a Child Safe Organisation.

About the Role

We’re looking for a detail-oriented and collaborative Documentation and Policy Specialist to join our Communities team. In this key role, you’ll lead the development and continuous improvement of policies, procedures, and operational documentation across a range of community services, including child and family, disability, early learning and mental health.

This is a hands-on, strategic role where you'll shape policy in ways that are clear, practical, and centred around those delivering and receiving services. You’ll work closely with service leaders, quality and practice teams, governance, and frontline staff to ensure documentation supports compliance, consistency, and service excellence.

You will:

• Design, write and update policy and procedure documents to support compliance, quality, and service delivery
• Apply human-centred design principles to create accessible, user-friendly documentation
• Liaise with internal subject matter experts and leadership to ensure accuracy, clarity and alignment with strategy and legislation
• Monitor changes in legislation and regulatory standards and reflect them in policy updates
• Lead internal consultation and quality assurance processes
• Prepare reports, summaries and guidance materials for audits, leadership teams and other stakeholders
• Promote continuous improvement by embedding feedback loops and data-informed enhancements
• Build internal capability by mentoring teams on documentation best practices

This role is ideal for someone who thrives in complex environments, loves clarity and structure, and can translate compliance and best practice into documents that people want to read and can easily use.

About You

You are a meticulous, organised professional with a passion for social change and improving community outcomes. You bring:

• 3-5 years’ experience in policy development, ideally within not-for-profit, health, or human services sectors
• Excellent written and verbal communication skills with strong attention to detail
• Proven ability to manage multiple priorities and work effectively within complex organisations
• Skilled stakeholder engagement, consultation, and collaboration abilities
• A strong understanding of clinical governance, regulatory frameworks, and evidence-based practice in community services
• Proficiency with Microsoft Office Suite and experience with policy management systems is a plus
• A proactive, ‘can-do’ attitude and the ability to work effectively in multidisciplinary teams

Bonus points:

• Postgraduate qualifications in health policy, clinical governance, or related fields
• Membership of relevant professional bodies
• Experience navigating complex organisations and managing through influence

Why Join Us?

At Uniting, you’ll be part of a values-driven team dedicated to making a real difference in people’s lives. We offer:

• Purposeful work in a values-led, inclusive organisation
• Hybrid work options and supportive, flexible environment
• Salary packaging of up to $18,550 to increase your take-home pay
• Career growth within one of Australia’s largest not-for-profit providers
• Retail and service discounts, employee referral bonus and wellbeing support
•  Inclusive team culture that values every person’s unique contribution

Ready to Apply?

If you’re ready to bring your expertise to a role that truly matters, apply now with your CV and a brief cover letter.

For more information, contact Zali Dardmal- [email protected]

Uniting is an equal opportunity employer and a child-safe organisation. We celebrate diversity and are committed to creating an inclusive workplace for all.