Practice Improvement Specialist - Syd Nth

About the opportunity

An exciting opportunity exists for a Practice Improvement Specialist to use their skills and experience to implement, coach and guide the adoption of Uniting’s Senior Services models of care to improve service delivery outcomes. 

This is a full time position and you will be required to travel throughout the Sydney North region.

Development/leadership opportunities

Supportive multi-disciplinary team  

Reporting directly to the Operational Lead, the role is responsible for embedding the service model principles across Senior Services streams, enabling the adopting of person-centred practices, promoting efficiency, and promoting opportunities for integration for service delivery.

Key responsibilities include:

• Coach and guide the adoption of Uniting’s Senior Services models of care to improve service delivery outcomes.
• Oversee local practice improvement initiatives in close collaboration with the local operational support team and service delivery teams to embed sustainability of practice change to improve customer outcomes.
• Lead and role model effective program and process reviews to support the adoption of models of care that align to Senior Services Operating Model principles and person-centred practice.
• Support the implementation of a ‘Continuum of Care’ model. 
• Drive capability development and capacity building across services in the adoption of person-centred care principles/ models that promote positive outcomes.
• Enable improvement initiatives to enhance the client and staff experience across dimensions of quality, cost, and service.
• Consider and recommend initiatives that support Uniting strategies and the Inspired Care principles, approach, and business outcomes.

Qualifications, skills & experience

• Typically, this role will require 5 or more years’ experience in your field of expertise.
• Extensive coaching and/or change management experience using structured coaching/change management approaches.
• Highly developed analytical skills, with the ability to manipulate large datasets, both quantitative and qualitative, and critically review same to inform decision making.

Even better

• LEAN; Business Process Improvement; Service redesign methods
• Postgraduate qualifications in Coaching and/or Change Management
• Qualifications in Allied Health or Clinical (e.g., Nursing)

What’s next?

If the idea of working for a progressive not-for-profit organization excites you, then click APPLY now to get your application started!

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.