Senior Service Designer

About the roles

Uniting have 2 vacancies for Service Designers.   We are seeking people who are driven by purpose, curiosity, and a desire to create experiences that matter. This is your chance to be part of innovative projects that transform our services and deliver tangible value to the communities we support. If you’re ready to work on complex, multi-stakeholder projects in a fast-paced environment where your voice is heard and your creativity valued, we want to hear from you! 

We are hiring:

1 x 12 month contract – Senior Service Designer

This role will work across Uniting's Seniors folio (Home Care, Residential Aged Care and Retirement Living), leading human-centred design initiatives to improve service experiences and outcomes.

1 x 6 month contract – Service Designer

This role will be focused on a Seniors specific project transforming Retirement Living through design thinking methodologies and designing new products.

What do we need you to do?

As our Senior Service Designer, you’ll be at the heart of shaping our services, making them seamless, intuitive, and responsive to real human needs. In this role, you will: 

• Lead Human-Centred Design (HCD) activities like research, journey mapping, and prototyping. 

• Develop service blueprints, process flows, and future-state journeys for our key services. 

• Facilitate co-creation workshops that engage cross-functional teams, stakeholders, and customers. 

• Leverage insights to design innovative solutions that meet business goals and delight our customers. 

• Be an advocate for person-centricity, ensuring the voice of the customer is embedded across all our projects. 

• Collaborate with internal teams and external partners to deliver impactful service improvements. 

What You Bring 

You’re a problem-solver who thrives on turning data and insights into innovative service solutions. You bring with you: 

• Bachelor's degree or professional qualification in Service Design, User Experience, or a related field. 

• 3 - 5+ years of experience designing and improving services with a proven track record of successful projects. 

• Expertise in design thinking, HCD methodologies, and leading cross-functional teams. 

• A deep understanding of qualitative and quantitative research, including experience in running user research, prototyping, and user testing. 

• Strong analytical skills and the ability to translate data into actionable insights. 

• Ability to communicate ideas and service experiences visually, and with clarity 

• Excellent workshop design and facilitation skills and the confidence to engage and involve participants. 

• Confidence to engage and influence senior stakeholders and peers. 

• Proficiency in tools like Miro, Figma, Sketch, or Adobe Creative Suite. 
• A portfolio showcasing your ability to deliver service uplift across complex systems.

For Senior Service Designer role

• Leadership Experience - Demonstrated to lead strategic design initiatives
• Stakeholder Management - Experience engaging with executive leadership and managing complex stakeholder relationships
• Portfolio - Strong portfolio demonstrating successful service design projects and measurable outcomes

What We’d Love to See 

• Experience in not-for-profits, community services or the ageing sector. 

• Experience working on large-scale, multi-channel design projects. 
• You will have the proven ability to lead and coordinate service design strategy

What we offer you

• A rewarding career with a leading human services organisation at the forefront of service innovation
• A supportive, inclusive, and collaborative work environment
• Professional development opportunities in emerging design practices
• A commitment to offer opportunities to grow your career in service design and innovation
• Access to design tools, training, and conference attendance

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

How to apply

If this opportunity interests you, we'd love to hear from you. Click on the 'Apply' button in this ad, fill out your details, upload your portfolio and submit. Please ensure you include a portfolio or examples of your service design work that demonstrate your approach and impact.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check, and references and pre-employment screening. As part of the selection process, you may be asked to present a case study from your portfolio or participate in a design challenge that demonstrates your service design capabilities.