Casework Support Worker

About the role:

This is a casual position located in the ACT, covering two family focussed programs based at Turner and Macgregor.  Starting base hourly rate of $33.93 plus 25% casual loading & super.

About Uniting:

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

About the opportunity: 

As a Casework Support Worker, you’ll play a vital behind-the-scenes and on-the-ground role—supporting our caseworkers to ensure that no child, young person or family falls through the cracks. Whether it’s coordinating transport, preparing referrals, attending appointments, or lending a listening ear, your presence will help create stability in times of stress.

You’ll work closely with families, providing culturally responsive, respectful support that reflects the diversity of the communities we walk alongside.

• Supporting caseworkers with critical day-to-day needs such as transport, documentation, phone follow-ups and client meetings.
• Keeping accurate client records and supporting smooth service delivery.
• Collaborating with internal teams and external stakeholders to ensure the best outcomes for Uniting clients.
• Upholding Uniting’s strong value and commitment to cultural safety, especially for First Nations & CALD families.

About You:

• Cert IV or above in community services or a related field.
• Experience working with vulnerable young people and families.
• Understands the impact of trauma and family hardship, and responds with empathy and professionalism.
• Works well in a team, brings energy and warmth to your work, and communicates clearly.
• Current drivers licence and current ACT WWVP. 

Benefits and culture

Working to inspire people, enliven communities and confront injustice brings its own rewards, but there’s more.

• Welcoming you exactly as you are
• Starting base hourly rate of $33.93, plus casual loading and super.
• Career development opportunities such as training, education.
• Access to Uniting’s URewards retail program and access to Fitness Passport
• Amazing workplace culture

Should you have any questions, please contact Belinda Condon from Uniting's Talent Acquisition Team at [email protected]

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.  
 

Closing date: 11:55pm, Sunday 13^th July 2025