Quality Management Specialist

Quality Management Specialist

Full time 12-month fixed term contract - Work from Sydney CBD + flex work model

• Quality Champion: Lead and coach service streams in the elevation of the quality management framework and its systems
• Make a valuable difference every day as your expertise will help us make a lasting impact on the Quality of Care and services.
• Excellent base salary + Super and NFP Salary Packaging benefits - allowing you to pay less tax - take home more pay
• Location:  Sydney CBD close to all public transport

This role is perfect for someone experienced in quality management in a human services sector and who is ready to lead quality performance and drive initiatives that truly make a difference.

The Role: 

As the Quality Management Specialist, you'll be responsible for contributing to the development of Uniting's continuous improvement and quality management initiatives within the Customer, Governance and Risk Directorate.

Reporting to the Head of Quality and Service Improvement, this role plays a key part in the delivery and implementation of Uniting’s Quality Management Framework. You’ll work closely with colleagues across our Senior Services, Communities, and Corporate Support Directorates, contributing to sustainable quality systems, frameworks and practices.

As part of the Customer, Risk and Governance team, and working closely with the Quality-of-Care Transformation team, this role is responsible for driving quality improvement initiatives that strengthen our capability and support Uniting’s service excellence goals.

As the Quality Management Specialist, you will:

• Lead and coach teams across Directorates to implement, evaluate and embed quality systems aligned with Uniting’s Quality Management Framework.
• Co-design and develop sustainable quality assurance programs in partnership with service streams.
• Drive improvements in complaint handling, feedback mechanisms and continuous improvement processes.
• Partner with operational teams to ensure systems meet compliance requirements and promote positive outcomes for the people we serve.
• Develop organisation-wide quality assurance programs that inform and drive continuous improvement activities.
• Work closely with other quality and risk teams to identify synergies, avoid duplication, and simplify quality approaches across Uniting.
• Stay across key reforms and regulatory changes in the aged care and community services sectors to ensure compliance and innovation.
• Contribute expertise to transformational projects arising from sector reform and regulatory change.
• Keep informed about new and emerging trends, technologies, and innovations in the quality and human services sectors.

Who We're Looking For:

To be successful in this role, you will bring:

• A relevant bachelor qualification in business or a related field (or equivalent experience).
• 5+ years’ experience in a quality or compliance-focused role, ideally within the aged care, health or community sectors.
• Deep understanding of quality management systems, frameworks and accreditation standards.
• Strong skills in assurance programs, data analysis, and using insights to drive improvement.
• Proven ability to influence without direct authority and navigate complex organisations.
• Excellent written and verbal communication skills.
• Organised, systematic, and disciplined with a commitment to service excellence.
• A genuine passion for creating social change and improving outcomes for vulnerable communities.

Even better if you have:

• Hands-on experience in delivering or managing services within the Human Services Sector.
• Direct experience with aged care quality standards and compliance.

For a copy of the position description please contact Louise Massie via email at [email protected]

How to apply: 

We’d love to hear what drew you to Uniting and this opportunity.

Please include a cover letter with your CV — applications that include a cover letter outlining your motivation and fit for the role will be treated favourably.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.