Service Coordinator

If you're organised, customer-focused, and thrive in the thick of the action – this is your moment. We’re on the hunt for a Service Coordinator who’s ready to be the heartbeat of our Specialisation Service Operations at one of William Adams’ busiest branches.

This is no ordinary desk job. Reporting to the Specialisation Supervisor, you’ll be the crucial link between customers, technicians, and departments – juggling workflows, managing scheduling, fielding technical queries, and ensuring work orders are delivered on time, on spec, and with excellence.

We’re looking for someone who brings precision, pace, and people skills. A mechanical trade background and experience in planning, scheduling, or data entry will give you a flying start – but what really counts is your drive to make things happen and your passion for exceptional service.

At William Adams, this isn’t just another role – it’s the next step in a meaningful career. We back our people with a culture built on support, trust, and progression. Leadership opportunities are real, and the pathways are clear.

With nearly a century of experience as a proud Caterpillar dealer, we’re building the next 100 years of excellence. Ready to be part of it?

ABOUT THE ROLE 

What a day typical day will look like:

• Scheduling work in progress and maintaining dead lines
• Liaising with customers throughout their component repairs
• Providing clear, accurate and timely information for component repairs utilising cat interact and power point
• Quotations following inspection work.
• Managing invoices to ensure pricing and component details are clear and completion dates are met
• Effectively liaising with other departments to deliver effective solutions

ABOUT YOU

You will draw on your deep knowledge built from a mechanical trade background, sharpened through hands-on experience in planning, scheduling, and data management. You take pride in delivering exceptional customer service, and your unmatched organisational skills ensure nothing is missed. You’re not just coordinating — you’re driving performance, enabling efficiency, and setting the standard for service excellence.

To be successful in this role you will require the following skills and attributes:

• Ability to develop and maintain long term internal and external relationships
• Excellent organisational skills and the ability to handle several tasks simultaneously
• Operational experience within the heavy mechanical industry
• A strong commitment to safety, health & environment procedures

Why work with us?

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing. 

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more! 

Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.