Reservation Coordinator (m/w/d)

Become our reservation all-rounder for our exciting pre-opening!

You know guests inside out and carry a natural sales talent?
You know our hotels’ room categories, prices, and services like the back of your hand — and you always keep an eye on the rest of the industry?
You feel at home in your work area but always hungry for more and eager to develop yourself?

Then choose your path at TFE Hotels and become our new reservation coordinator for our upcoming hotel pre-opening. In this role, you will oversee reservations for two hotels, ensuring smooth processes and excellent guest service across both properties.

Your key responsibilities:

• Handle reservations via phone, email, or fax, process individual and group bookings accurately, and send written confirmations
• Ensure fast, professional, and courteous responses to all customer requests and inquiries, applying our service standard “SNAP”
• Maintain and update all reservation data in Opera Cloud and booking platforms, including group bookings and special sales packages
• Communicate clearly with Front Office and other departments to coordinate guest requests, group bookings, and special requirements across both hotels
• Manage arrival lists, handle no-shows, and maintain accurate company and VIP records
• Support advance deposit processing, cashiering duties, and adherence to credit policies
• Assist Front Desk during peak periods and occasionally answer calls through the hotel switchboard
• Support preparation of reports, group forecasts, and perform administrative tasks

More about you – your qualifications and profile:

• You have completed hotel management school or an equivalent qualification in hospitality
• You have at least 2 to 3 years of experience in reservations or front desk, ideally in a fast-paced, customer-focused environment
• Strong organizational skills with an eye for detail; able to proactively prioritize and manage multiple tasks successfully
• Ability to work independently as well as collaboratively within a team
• Good knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
• Experience with Opera Cloud is an advantage
• You are communicative, service-oriented, and keep a cool head under pressure

Happy you, happy us – these are your “Be happy” benefits:

• International TFE Hotels Exchange Program with opportunities to work in Australia, New Zealand, and Singapore
• 30 days of vacation
• Internal and external development and training opportunities in a rapidly growing international company
• Staff discounts on accommodation and gastronomic services at all TFE hotels worldwide
• Unlimited employment contract
• Subsidized Wellhub membership
• Numerous employee benefits through partnerships (e.g., Corporate Benefits, Urban Sports, Babbel, external coaching)

FIND MORE – Working “the Aussie way”
TFE Hotels stands for spacious, individually designed studios and apartments in urban hotspots. As one of the leading brands in the serviced apartment segment, TFE offers guests a home away from home – for a day, a week, or longer – with the freedom to combine hotel services and independent living.

TFE Hotels brings Australian lifestyle to Europe. TEAM is important to us because each individual is the heart of our company. Together, we create a warm, family atmosphere – for colleagues and guests from all over the world. With currently 19 hotels in Germany, Denmark, Austria, Switzerland, and Hungary, plus more openings planned, TFE offers exciting career opportunities.

Ready for FIND MORE and your happy place?
We look forward to receiving your application with your desired start date and salary expectations.

We welcome applications from all individuals – regardless of origin, age, gender, religion, sexual orientation, or physical and mental abilities. Diversity and inclusion are integral parts of our corporate culture at Adina.