Front Office Manager

If you are hungry to develop your hospitality career and be part of a growing global business with a reputation for encouraging internal progression; then apply NOW for the full-time role of Front Office Manager at Adina Citylife Wellington.

Named the world’s “coolest little capital” by Lonely Planet, Adina CityLife Wellington offers a prime location on Lambton Quay offering 70 modern and spacious apartments, and boardroom facilities for up to 10 people. 

About the role: 

Reporting to the Hotel General Manager, as the Front Office Manager, you’re the first port of call for any guest query and there’s no problem that you can’t solve (always with a smile). You have a natural affinity for making people feel at home and creating stand-out guest experiences with every interaction. Every time. You inspire the same attitude in your team.

Key responsibilities:

• Oversee the daily front office operations, with a hands-on approach to assist when required
• First point of contact, for service recovery with a smile and an appropriate outcome
• Prepare front office department reports with a focus on meeting deadlines
• Partner with the Hotel General Manager set and meet financial forecasts and budgets
• Control (within budget) front office operating expenses, wages and cost of sales.
• Recruit, onboard, train, and undertake performance reviews/management of the front office team

About you:

• 5+ years hospitality experience with a minimum of 3 years at a supervisor level within a hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team

• Sound hotel operations knowledge including housekeeping and maintenance
• You lead from the front – getting in and assisting with activities as needed (hands-on)
• Authentic, reliable and honest 
• The ability to move, inspire, and lead team members  
• A sound understanding of a PMS (Protel is desirable) 
• Strong written and verbal communication skills
• A passion for the hospitality industry and the delivery of “high-level” customer service 
• Effective organisational skills and attention to detail 
• Availability to work a rolling roster across all shifts, with experience in Night Audit
• Manager's Certificate
• Full permanent work rights for New Zealand (essential)

Why TFE Hotels: 

• Supportive, friendly team and company culture 
• Global hotel discounts for you, your family and friends  
• Travel and wellness discounts  
• Paid Birthday leave to celebrate the day and eat cake 
• Food and Beverage discounts at our cool bars with amazing views 
• Leave options to attend to the things in life that are important to you 
• Paid parental leave  
• International exchange-the chance to explore your career on the other side of the globe  
• Learning, development and career progression  
• Community engagement (giving back)  
• Recognition and your chance to shine  

If this sounds like you, apply today!

We recognise and celebrate your uniqueness and promise to give more back. So, if you’re looking for a career with no limits, we’re the place for you. We want you to help run the show and in return, we promise TFE will be yours to make. So, dive in and find more as part of our leadership team at TFE Hotels!