Supply Sales - Customer Service Officer - WELL

We Love Glass!

At Viridian, we are part of the whole glass process. From processing the material through to installing and watching our glass come to life. Which is why our love of glass flows through everything we do.

Today, we are one of the largest glass suppliers and manufacturers in New Zealand and Australia. We have built our business around celebrating glass with passion. Why? Because we know that natural light creates healthier, happier and more connected spaces. This excites and inspires us, and we want to share it with the world.

Our Company values are: 

• Customer Care: customers at the core of decision making 

• People Focus: being people focused is being results-driven

• Accountability: we keep our word

• Performance: the right results count

We believe commitment to safety and excellence is fundamental. We achieve success through innovation, technology and dedication to our customers.

The opportunity:

The Customer Service team works closely with Sales, Operations and Despatch to build strong connections with a wide range of glass merchants, fabricators and casual customers and deliver best-in-class experience.  Working hours are from 8.30am - 5.00pm

What will you be doing?

• Data entry - creating and maintaining customer orders and sales quotes

• Handle customer and sales enquiries received via phone and email

• Proactively contact customers on delivery changes or disruptions

• Organisation of local drivers 

• Checking glass off trucks daily

• Manage customer related knowledge to keep customers up to date with products and service capabilities

• Apply critical thinking to ensure first-call resolution for customer enquiries

The ideal candidate will have:

• A minimum of 2 years customer service experience 

• Experience in the glass/manufacturing industry is a plus but not necessary, training will be provided

• Excellent written and verbal communication skills

• Strong data entry speed and accuracy

• Effective time management and the ability to multi-task

• Excellent attention to detail 

• Ability to build rapport with a wide range of people

• Proactive self-starter who is positive, energetic and motivated to deliver outstanding customer experience

• Positive in the face of adversity and calm under the pressure

How to apply:
If this sounds like you, we want to hear from you! Please click "Apply For this Job" to apply directly via Seek.

Viridian has a strong commitment to workplace, health and safety and the well-being of our people.You must have a legal entitlement to work in New Zealand. Successful candidates will be required to undertake a pre-employment medical check including drug and alcohol screening before a formal offer is made.